About
Highly motivated IT professional with a robust background in technical support, ICT, and Blockchain Technology, adept at leveraging deep industry knowledge to deliver exceptional customer-centric solutions. Proven ability to drive innovation, enhance user experience, and optimize operational efficiency through strategic problem-solving and cross-functional collaboration. Eager to apply expertise in a dynamic technical support role, contributing to technological advancement and superior customer satisfaction.
Work
BoundlessPay
|Customer Support Officer
Abuja, FCT, Nigeria
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Summary
Delivered exceptional omnichannel customer support for a fintech platform, resolving complex issues and driving customer satisfaction and loyalty.
Highlights
Delivered exceptional omnichannel support across phone, email, chat, and social media, resolving complex customer issues and ensuring timely resolution and high customer satisfaction.
Implemented customer-centric solutions, leveraging active listening, empathy, and problem-solving skills to drive customer loyalty and retention by improving user experience.
Collaborated with cross-functional teams to identify and implement process improvements, contributing to a significant increase in First-Contact Resolution (FCR) rates.
Developed and maintained comprehensive knowledge of BoundlessPay products and services, providing accurate and informative responses to a high volume of customer inquiries.
Utilized CRM software to meticulously track customer interactions, analyze feedback, and identify trends, informing data-driven decisions to enhance overall customer experience and service quality.
GrindEarn
|Team Lead | Community Manager
Abuja, FCT, Nigeria
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Summary
Led high-performing teams in developing engaging Blockchain educational content and managed community growth strategies to foster a loyal user base.
Highlights
Led high-performing teams to develop and implement engaging Blockchain educational content, successfully driving user adoption and community growth by X% within 12 months.
Designed and executed comprehensive community management strategies, leveraging deep Blockchain and Web3 expertise to cultivate and expand a loyal user base of Y members.
Created and curated high-quality educational content, including blog posts, social media updates, email newsletters, and tutorials, on Blockchain technology, cryptocurrency, and decentralized finance (DeFi).
Managed community engagement initiatives, fostering active participation and positive sentiment among users, contributing to a vibrant and informed community environment.
College of Education, Akwanga
|I.T Personnel (I.C.T SUITE)
Akwanga, Nasarawa, Nigeria
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Summary
Provided essential IT support and managed infrastructure, ensuring smooth operations and technical functionality for the institution.
Highlights
Provided comprehensive technical support by efficiently troubleshooting hardware and software issues, resolving an average of X incidents per week to maintain operational efficiency.
Ensured robust system security and integrity, contributing to a stable and reliable IT infrastructure that supported over Y users.
Managed critical IT infrastructure projects, including online registrations and result uploads, significantly improving administrative processes and data management efficiency.
Conducted essential computing and research tasks, supporting academic and administrative functions and contributing to data-driven decision-making processes.
Education
University of Jos
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BSc.
Computer Science
Althash University
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Diploma
Blockchain Studies
College of Education, Akwanga.
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NCE
Computer & Economics Edu.
Languages
English
Certificates
Advanced Data Analysis and Visualization
Issued By
National Information Technology Development Agency (NITDA)
Cloud Computing
Issued By
National Information Technology Development Agency (NITDA)
Professional Foundation
Issued By
African Leadership Xcelerator (ALX)
Artificial Intelligence Career Essentials
Issued By
African Leadership Xcelerator (ALX)
English for IT 1 & 2
Issued By
CISCO Academy
Virtual Assistant Skills in Digital Age
Issued By
African Leadership Xcelerator (ALX)
Career Essential in Generative Ai
Issued By
LinkedIn & Microsoft Learning
Generative Ai Productivity Skill
Issued By
LinkedIn & Microsoft Learning
Customer Service Foundation Course
Issued By
Ingenium Concept LTD
Skills
Technical Expertise
Technical Troubleshooting, CRM System, ICT, Blockchain Technology, Web3, Hardware Troubleshooting, Software Troubleshooting, System Security, IT Infrastructure Management, Data Analysis, Cloud Computing, Artificial Intelligence, Generative AI.
Customer Support & Communication
Multichannel Support, Customer Service, Problem-solving, Active Listening, Empathy, Customer Satisfaction, First-Contact Resolution (FCR), Oral Communication, Written Communication.
Leadership & Management
Team Leadership, Community Management, Process Improvement, Strategic Planning, Time Management, Organization, Cross-functional Collaboration, Project Management.
Content & Data
Content Creation, Content Curation, Data-driven Decisions, Trend Analysis, Research.